GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale are effective from 25 February 2026.
1. Introduction and Identity of the Company
The commercial activity carried out by ANNA THYS® is registered with the Crossroads Bank for Enterprises (BCE) under the number 1018876320, with the VAT number BE1018876320. The registered office is located at Rue Julien d’Andrimont 1/62, 4000 Liège, Belgium. Contact: info@annathys.com
In accordance with Article L541-10-13 of the French Environmental Code, ANNA THYS® is registered with ADEME under the extended producer responsibility for household packaging under the unique identification number: FR444254_01HUON.
These General Terms and Conditions of Sale (hereinafter referred to as the "General Terms and Conditions" or "GTCS") govern the sale of products offered by ANNA THYS® (hereinafter referred to as the "Seller") via its website "www.annathys.com" (hereinafter referred to as the "Site"). The General Terms and Conditions form the contract binding the Seller and the Customer (hereinafter collectively referred to as the "Parties").
Acceptance of the General Terms and Conditions is mandatory for any order. By accessing the Site and placing an order, the Customer expressly acknowledges having read these General Terms and Conditions and confirms their full and unconditional acceptance of the rights and obligations related thereto. Purchasing on our Site is strictly reserved for individuals with the legal capacity to contract.
2. Definitions and Scope of Application
The "Customer" is any natural or legal person who orders products from the Seller.
The "Consumer" is the Client, a natural person, who acts for purposes that do not fall within the scope of their commercial, industrial, artisanal or liberal activities.
The "User" refers to any natural or legal person accessing the Site, navigating all or part of it, whether they are a simple visitor or making a purchase via the Site.
These General Conditions are the only ones applicable. In any case, they exclude the general or specific conditions of the Client that the Seller has not expressly accepted in writing.
The General Conditions are freely accessible at any time on the Seller's website, allowing the Client to be aware of them before placing any order. By placing an order, the Client acknowledges having read these conditions and accepts them without restriction or reservation.
The Seller reserves the right to modify or update these conditions at any time and without prior notice. The version in effect at the time of the order, as published on the Site, will apply to the transaction. These modifications will apply to all orders placed subsequently.
3. Information about the Site
The Site www.annathys.com is operated by ANNA THYS®, a sole proprietorship registered in Belgium under number 1018876320, with its registered office located at Rue Julien d’Andrimont 1/62, 4000 Liège, Belgium. The Site is hosted by Odoo. For more information, please visit their website: www.odoo.com.
We strive to ensure continuous access to the Site and to maintain its proper functioning. However, we cannot guarantee that the Site will be free from errors, bugs, or interruptions. We cannot be held responsible for disruptions caused by maintenance operations, updates, or technical developments necessary for the improvement or proper functioning of the Site. We also cannot be responsible for technical failures beyond our control, including service interruptions from internet service providers or the host. Furthermore, cyberattacks, viruses, or any malicious intrusion that may affect the proper functioning of the Site are also considered cases beyond our responsibility. Finally, a force majeure event, as defined by law, including but not limited to natural disasters, fires, social conflicts, cyberattacks, pandemics, or any governmental decision restricting the normal operation of the Site, may also impact its proper functioning.
3.1 Access to the Site, Registration and Account Deletion
Access to the Site is free and open to any User with an internet connection. Some features of the Site may require the creation of a Client account. Registration on the Site is reserved for individuals aged at least 18 years or who have reached the legal age in their jurisdiction and have the legal capacity to contract. The User agrees to provide accurate, complete, and up-to-date information when registering. After registration, the User will receive a confirmation email confirming the creation of their account. Each account is personal and cannot be transferred to a third party. The User may only create one account in their name, unless expressly authorised by the Site publisher. The User is responsible for the confidentiality of their credentials and agrees to inform the Site publisher immediately in the event of any unauthorised use of their account. The publisher reserves the right to suspend or delete any account in the event of a breach of these terms. The User may request the deletion of their account at any time by sending a written request toinfo@annathys.comwith the subject "Account Deletion". Deleting the account will result in the permanent loss of all associated data, except for legal retention obligations by the publisher. A confirmation of deletion will be sent to the User once the request has been processed.
3.2 Permitted Use of the Site
The User agrees to use the Site solely for personal and non-commercial purposes, not to compromise the integrity, availability, and proper functioning of the Site, to provide accurate information when registering or using the services offered, and to respect the intellectual property rights of the Site and its content.
3.3 Usage Restrictions
The User is strictly prohibited from using the Site for illegal, fraudulent or immoral purposes, impersonating a third party or providing false or misleading information, publishing, transmitting or disseminating any defamatory, malicious, violent, obscene, discriminatory or hate-inciting content in any form (speciesism, racism, homophobia, anti-Semitism, sexism, ...). It is also prohibited to introduce viruses, malware or any other technology that may harm the Site or its Users, to collect or extract data from the Site without permission, and to disrupt the functioning of the Site through attacks, attempts at intrusion or overload.
3.4 External Links
The Site may contain links to third-party sites. The publisher cannot be held responsible for the content of these sites.
3.5 Downloading the General Terms and Conditions
These General Terms and Conditions are accessible at any time on the Site via a dedicated link at the bottom of the page. The User can download the General Terms and Conditions in PDF format and save or print them via their browser. Any order placed on the Site implies acceptance of the General Terms and Conditions in force at the time of the transaction. Any modification of the General Terms and Conditions will apply to any transaction subsequent to their update.
4. Products and Services – Availability
Products refer to any physical goods offered for sale on the Site. They are described as accurately as possible. However, minor variations may exist due to differences in screen displays or potential updates in formulation, design or packaging.
4.1 Product Description
Each product is subject to a detailed sheet mentioning its main characteristics. The photographs and illustrations of the products are not contractual and are provided for informational purposes only. In the event of a significant difference between the description and the delivered product, the Customer may exercise their right of withdrawal.
4.2 Availability of Products
The availability of products is indicated on the Site. In the event of unavailability after placing an order, the User will be informed promptly and may opt for a refund, an exchange for a product of equivalent value (subject to availability), or wait for a restock. In the case of a refund, the amounts already paid will be refunded within a maximum period of thirty (30) days from the cancellation of the order.
The Seller reserves the right to modify the range of products at any time, without affecting ongoing orders.
4.3 Quality and Commitments
All products sold on the Site are manufactured in Belgium and comply with the legal standards in force in the European Union. They are available for sale and delivery in the following countries: Belgium, France, Germany, Luxembourg, the Netherlands, and the Republic of Ireland, subject to the specific regulations applicable in each destination country.
The User is invited to read carefully the descriptions and compositions of the products before any purchase to ensure their compatibility with their needs and any potential allergies. The Seller cannot be held responsible for allergic reactions or intolerances to the products sold. It is the Customer's responsibility to check the list of ingredients before use.
Furthermore, the Seller shall not be held responsible in the event of misuse, inappropriate storage or failure to comply with the precautions for use by the Client.
4.4 Use of the Products
The products and services available on the Site are intended for personal use only. Any resale or redistribution without prior authorisation is prohibited. We reserve the right, with or without notice, to cancel or reduce the quantity of an order if we believe, at our sole discretion, that the purchase could lead to a violation of these General Terms and Conditions.
5. Order
Placing an order on the Site www.annathys.com implies unconditional acceptance of these General Terms and Conditions. Any order placed is firm and final, subject to the exercise of the right of withdrawal in accordance with the applicable legal provisions.
5.1 Order Process
The User selects the products they wish to purchase and adds them to their virtual basket by clicking on the "Add to Cart" button. Before confirming their basket, the User can check, modify, or cancel its contents. They must then provide the necessary information for processing their order: billing and delivery details, choice of delivery method, and payment method. The information provided by the Customer when placing their order is their sole responsibility. In the event of an error in entering their data (address, contact details, etc.), the Seller cannot be held responsible for any delays, order cancellations, or additional costs that may arise. Once this information is provided, the User must accept these Terms and Conditions by ticking the corresponding box. The Customer then confirms their order by clicking on the "Order and pay" button at the end of the purchasing process on the Site. After payment validation, the order is confirmed and becomes final. Any order placement implies acceptance of the prices and descriptions of the products added to the basket by the Customer.
5.2 Order Confirmation
The Customer agrees to receive the invoice related to their order in electronic format. Once the order is confirmed, the Customer receives a confirmation email detailing the order (ordered products, total price, chosen payment method, delivery address, estimated delivery time). This email serves as proof of the transaction between the Parties. In the event of non-receipt of the confirmation email, the Customer is invited to check their spam folder and/or to contact customer service to info@annathys.com. The automatic records made by our systems constitute valid proof of the nature, content, and date of the order.
5.3 Tracking and consulting orders
The User can check the status of their orders at any time by logging into their Client account on the Site. An order history is available in the User's Client area, under the section "My Orders". Information related to the orders, including item details, invoices, and shipping statuses, is accessible there. The User will also receive email notifications regarding the status of their order (confirmation, preparation, shipping, delivery). In case of a problem with an order, the Client can contact customer service at info@annathys.comto obtain further assistance.
5.4 Modification or cancellation of the order
Once the order is validated and paid, it can no longer be modified. However, the User can request the cancellation of their order before it is shipped by contacting customer service atinfo@annathys.com. Once the order has been shipped, it can no longer be cancelled, and the User will have to exercise their right of withdrawal under the conditions set out in these General Terms and Conditions.
5.5 Proof of transaction
The computerised records of the Site, kept under reasonable security conditions, will be considered as proof of the communications, orders, and payments made between the Parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence in the event of a dispute.
5.6 Refusal of order
The Seller reserves the right to refuse any order in the event of an ongoing dispute with the User, total or partial non-payment of a previous order, suspicion of fraud or abusive use of the Site's services, abnormally high or repetitive orders suggesting a purchase intended for unauthorised resale, or in the case of repeated disputes or abusive claims from the Client regarding one or more of their orders. In the event of an order refusal, the Client is informed by email with brief reasons; the amounts paid are then refunded.
6. Prices and Payment Terms
6.1 Product Prices
Prices are indicated in euros (€), all taxes included (VAT included).
The applicable VAT depends on the destination country, in accordance with European legislation.
The displayed prices are the same throughout the European Union; any difference in VAT rates is absorbed by the Seller. For orders already placed, the total price including VAT confirmed at the time of the order is not modified, even in the event of subsequent changes in rates or new taxes.
Prices do not include delivery charges, which remain the responsibility of the Client.
Delivery charges are not included in the indicated price but are calculated separately during the ordering process, depending on the method and place of delivery as well as the number or weight of the ordered products.
The Seller reserves the right to change the prices of products at any time. However, the prices applied to an order will be those in effect at the time of its validation. In the event of a manifest error in the displayed price of a product, the Seller reserves the right to cancel the order and refund the Client.
6.2 Accepted payment methods
Payment for orders can be made via credit card (Visa, Mastercard, American Express, etc.), PayPal, or any other payment method indicated on the Site at the time of the order. All payments must be made in euros (€). Payment is due immediately after the order is confirmed. No shipment will be made without prior confirmation of receipt of payment. Bank fees or conversion costs related to payments made from a country other than Belgium are the responsibility of the Customer.
6.3 Payment security
Transactions made on the Site are secured using an encryption protocol that ensures the confidentiality of the User's banking data. The Seller does not retain any banking data after processing the payment. In case of suspected fraud, the Seller reserves the right to suspend the transaction and require additional documentation before validating the order.
The Seller cannot be held responsible for any fraudulent use of the payment method used.
6.4 Invoicing
A detailed invoice is issued for each order and sent by email to the Customer after payment validation. It is also accessible from the Customer area of the Site. Any request for modification of billing information must be made before the order is validated.
6.5 Payment default
In the event of payment refusal by the banking institution, the order will be automatically cancelled and the User will be informed. The Seller reserves the right to suspend or cancel any order in the event of payment default or suspected fraud.
6.6 Refunds
In the event of cancellation or return in accordance with these terms and conditions, the refund will be made within fourteen (14) days from the receipt of the returned Products or the proof of shipment, whichever date is earlier.
The refund includes the price paid for the Products as well as, where applicable, the initial standard delivery charges.
Return costs remain the responsibility of the Customer, unless the received Product is defective or not in accordance with the original order.
The refund is made using the same payment method as that used for the order, unless otherwise agreed, with no additional charges for the Customer. No cash refunds will be made.
7. Delivery
7.1 Delivery Areas
Products are shipped from Belgium and can be delivered to Belgium, France, Germany, Luxembourg, the Netherlands, and the Republic of Ireland, subject to applicable local regulations. No deliveries are made outside these areas, unless specifically mentioned and with prior agreement from the Seller.
7.2 Delivery Times
Delivery times vary depending on the destination and the delivery method selected at the time of the order. For reference, delivery times are estimated as follows:
· Belgium: 2 to 4 working days
· France, Luxembourg, Netherlands, Germany: 3 to 6 working days
· Republic of Ireland: 4 to 7 working days
The indicated times run from the date of shipment of the order. They are given as a guideline and may vary in case of exceptional circumstances (strike, carrier overload, holiday periods, etc.).
The Seller strives to meet the indicated delivery times; however, their liability can only be engaged in the event of a significant delay directly attributable to them.
In the event of a delivery delay exceeding thirty (30) calendar days from the date of order, the Customer is invited to send a formal notice to the Seller in writing (registered mail or email).
If the Seller does not proceed with the delivery within a reasonable time after receiving this formal notice, the Customer may terminate the contract at no cost and obtain a refund of the amounts paid within fourteen (14) days from the termination.
7.3 Delivery Charges
Delivery charges are calculated based on the weight, volume of the order, destination, and selected carrier. The amount of the delivery charges is indicated at the time of order confirmation.
7.4 Transport Risks and Customer Liability
The transfer of ownership of the Products occurs at the time of full payment of the price by the Customer.
The transfer of risks related to the Products occurs at the moment when the Customer (or the third party they have designated for receipt) physically takes possession of the package, whether at their home or at the collection point selected during the order.
In the event of loss, damage, or non-receipt before this possession is taken, the liability rests with the Seller. Once the package is received by the Customer, the risks are transferred to them.
Once the order is delivered to the address indicated by the Customer and marked as 'delivered' by the carrier, the order is deemed received.
In case of dispute (parcel declared delivered but not received), the Seller will carry out a verification with the carrier.
If proof of delivery is established (for example, signature, photo or detailed tracking), the Seller cannot be held responsible for any loss or theft occurring after delivery.
The Seller cannot be held responsible in case of error or omission in the delivery information provided by the Customer, nor in the case of an order placed by a third party using their details.
7.5 Receipt of the order and complaint
The Customer is invited to check the apparent condition of the parcel as well as the conformity of the Products at the time of receipt or collection.
In case of an apparent anomaly (damaged parcel, missing or non-conforming product), it is recommended to inform the Seller as soon as possible, ideally within five (5) working days following delivery or notification of availability.
This quick verification facilitates the processing of the complaint, without prejudice to the legal rights of the Consumer.
In accordance with articles VI.47 and following of the Belgian Code of Economic Law, the Customer benefits from a legal warranty of conformity of two (2) years from the date of delivery of the Product. This warranty covers any defect in conformity existing at the time of delivery and manifesting within this period.
The warranty does not apply to damage or alterations resulting from misuse, lack of maintenance, poor storage (exposure to heat, light, humidity or frost), nor to the effects of normal wear and tear related to the usual use of the Product. It also does not apply when the minimum durability date (MDD) or the period after opening (PAO) indicated on the packaging has expired.
Any Product that has been substantially used, or whose contents have been partially consumed, cannot be the subject of a claim, unless there is clear evidence of a manufacturing defect.
Claims must be submitted in writing to the email or postal address indicated on the Seller's Site.
The Seller reserves the right to request evidence (photographs, batch number, return of the Product, etc.) in order to verify the nature of the alleged defect.
If, after examination, the defect of conformity is confirmed, the Seller will cover the costs of return and any reshipment.
However, if no defect is found or if the claim is unfounded, the costs of return and reshipment will remain the responsibility of the Customer.
In case of legitimate doubt about the origin of the defect, the Seller may refuse the replacement or refund.
The legal warranty applies only to proven defects reported within a reasonable time after their discovery, this period being set at fifteen (15) days for cosmetic Products, except in exceptional circumstances.
If the claim is valid, the Customer may obtain, at no cost, a replacement of the Product or, if this proves impossible or disproportionate, a refund. The choice between these two solutions belongs to the Seller, in accordance with legal provisions.
The refund, when due, will be made by the Seller using the same payment method as that used by the Customer when placing the order, unless expressly agreed otherwise between the Parties and provided that this refund does not incur any additional costs for the Customer.
7.6 Delivery Methods and Force Majeure
Two delivery options are offered: home delivery or collection point.
If the recipient is absent when the carrier arrives, the parcel may be left at a nearby collection point. The Customer will then have the collection period specified by the carrier to retrieve the parcel.
After this period, the parcel will be returned to the sender and the Customer will be notified by email.
The Seller disclaims any responsibility for delays in delivery due to the absence of the recipient or failure to collect the parcel within the specified time.
In the event of the parcel being returned due to non-collection, the Customer may request a new shipment (the costs of which will be borne by them, even if the initial shipment was offered), or request a refund of the product amount, excluding initial delivery charges.
In the event of force majeure or exceptional circumstances (such as strikes, bad weather, transport blockages, pandemics, administrative decisions, war or any other event beyond the control of the Seller), the delivery time will be automatically extended for a period equivalent to that of the hindrance.
The Client will be informed by email of the situation and the progress of the shipment.
If the hindrance lasts longer than six (6) weeks, either Party may terminate the contract without any compensation being due.
8. Right of Withdrawal and Returns
8.1 Right of withdrawal
In accordance with Article VI.47 of the Economic Law Code, the Consumer who orders products remotely from the Seller has a period of fourteen (14) calendar days from the day of receipt of the product or notification of its availability at the collection point to notify the Seller of their decision to withdraw, without penalty and without justification.
If this period expires on a Saturday, Sunday or public holiday, it is extended until the first working day following (art. VI.47 §2, 2° CDE).
The Client may notify their intention to withdraw by using the official withdrawal form available at the following address:https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf, or by any clear and unambiguous statement sent by email:info@annathys.comor by postal mail to the Seller's address (art. VI.49 §1 CDE): ANNA THYS® – Rue Julien d’Andrimont 1/62, 4000 Liège, Belgium.
8.2 Conditions for returning products
The Customer must return the products in perfect condition, unused, complete (including accessories, manuals, and original packaging intact) and accompanied by proof of purchase. Damaged, incomplete, or used products will not be refunded.
In accordance with Article VI.53 of the Economic Law Code, for reasons of hygiene and health protection, unsealed cosmetic products after delivery — when the security seal has been removed — cannot be returned.
The return of products must be made within a maximum period of fourteen (14) days following the communication of the decision to withdraw (art. VI.51 §1, al.2 CDE).
It is advisable to opt for a tracked delivery to avoid any disputes in case of loss or delay of the parcel.
Return costs are exclusively the responsibility of the Customer, unless the received product is defective or not in accordance with the original order (art. VI.45 §1, 9° and VI.51 §1, al.2 CDE).
8.3 Refund
The Seller will process the refund within a maximum of fourteen (14) days after receiving the returned products or after receiving proof of shipment provided by the Customer (art. VI.50 §1 and §3 CDE).
The Seller reserves the right to defer the refund until the actual receipt of the products or until the receipt of proof of shipment provided by the Customer, the date retained being that of the first of these events.
The refund includes the payments made, including standard delivery charges, unless a more expensive delivery method than that initially proposed has been chosen.
The refund will be made using the same payment method as that used for the initial transaction, unless otherwise agreed between the Parties and provided that no additional charges are applied to the Customer (art. VI.50 §1 al.2 CDE).
No cash refunds will be made.
8.4 Exceptions to the right of withdrawal
In accordance with Article VI.53 of the Economic Law Code, certain products cannot be subject to the right of withdrawal, particularly in the following cases:
• Cosmetic products and skincare delivered with a security seal, when this seal has been broken after delivery and these products cannot be returned for reasons of hygiene or health protection.
• Items made to the Customer's specifications or clearly personalised.
• Goods that are likely to deteriorate or expire rapidly.
• Digital content provided on a non-tangible medium, when its performance has begun with the express prior consent of the Consumer and with the express waiver of their right of withdrawal.
When the return is excluded under the aforementioned legal provisions, no refund will be made.
8.5 Return procedure
The Customer must send their return request by email toinfo@annathys.commentioning their order number as well as the product concerned. A return address will then be communicated to them.
Once the return authorisation is received, the Customer must ship the product within the specified time frame, accompanied by the necessary information to identify the sender (name, surname, address, order number).
Returns must be made using a reliable shipping service that allows for tracking.
Any return not complying with these conditions may result in a delay in processing or a refusal of refund.
In the event of a dispute, the Seller and the Customer agree to seek an amicable solution before initiating any legal proceedings.
9. Warranties
9.1 Legal warranty against hidden defects
In accordance with Articles 1641 to 1643 of the Civil Code, the Seller guarantees the Products against hidden defects that render them unfit for the use for which they are intended, or that diminish that use to such an extent that the Customer would not have purchased them, or would have paid a lower price if they had been aware of the defect.
In the event of a hidden defect being identified, the Customer must act promptly, in accordance with Article 1648 of the Civil Code, and may request, at their choice, either the cancellation of the sale (full refund) or a reduction in price if they wish to keep the Product.
The Seller is not obliged to guarantee the Products against apparent defects, which the Customer could have noticed or should have noticed at the time of purchase.
To benefit from this warranty, the Customer must notify the Seller of the existence of the defect within a reasonable time after its discovery and provide proof of the defect (photos, description of the problem, proof of purchase, etc.).
The warranty does not cover defects resulting from improper use, poor maintenance, non-compliant storage (exposure to heat, light, humidity, etc.), normal wear and tear, or those related to an exceeded period after opening (PAO) or an expired expiry date.
For any claims under this warranty, the Customer can contact customer service via info@annathys.com.
If, after verification, the defect is confirmed, the return and reshipping costs will be covered by the Seller. Otherwise, they will remain the responsibility of the Customer.
9.2 Legal warranty of conformity
In accordance with articles VI.45 and following of the Belgian Code of Economic Law, the Customer benefits from a legal warranty of conformity of two (2) years from the date of delivery of the Product.
This warranty covers any conformity defect existing at the time of delivery.
If a defect appears within the first twelve (12) months, it is presumed to have existed at the time of receipt, unless proven otherwise. After this period, the Customer must prove that the defect existed at the time of delivery.
For cosmetic Products, this warranty only applies to conformity defects not related to improper use, normal wear and tear, or inappropriate storage.
It does not cover Products whose expiry date or the period after opening (PAO) has expired.
In the event of proven non-conformity, the Customer may request the repair, replacement, or refund of the Product, within the limits provided by the applicable legislation.
For any claims, the Customer is invited to contact our customer service viainfo@annathys.com, providing proof of purchase and photos of the Product in question.
If, after examination, the conformity defect is confirmed, the return and reshipping costs will be covered by the Seller. Otherwise, they will remain the responsibility of the Customer.
9.3 Additional provisions
The returned parcel may take some time to reach our warehouse after it has been dropped off.
It is strongly recommended that the Customer keeps the tracking number provided by the carrier until the return process is completed.
Once the parcel is received, a processing time is necessary for our logistics team to verify and validate the request. Unidentifiable returns (without an order number) may delay processing.
The Customer will receive a confirmation email as soon as the refund has been approved and processed.
The Seller cannot be held responsible if the Products do not comply with the laws or regulations of the delivery country, unless these rules are mandatory and unavoidable.
Only the invoice or the purchase receipt are valid as warranty certificates with respect to the Seller. These documents must be kept and presented in their original version.
10. Liability
10.1 General
The Customer acknowledges and agrees that all obligations owed by the Seller are obligations of means.
The Seller can only be held liable in cases of fraud or gross negligence.
The Seller cannot be held liable in the event of incorrect data being provided by the Customer or in the case of an order being fraudulently placed in their name by a third party.
The Seller only delivers within the European Union. No customs duties apply to Products shipped to these destinations.
The Seller cannot be held liable if the Customer has to bear additional costs, taxes, or prohibitions arising from the local regulations of the destination country.
10.2 Internet and new technologies
The Client acknowledges the risks and limitations associated with the use of the Internet and digital technologies, particularly regarding the security, reliability, and confidentiality of transmissions.
The Client agrees that the Seller cannot be held liable for any damage resulting from the use of the Site or the Internet, including in the event of service interruption, external intrusion, or data loss.
Electronic communications exchanged (emails, automatic confirmations, backups, etc.) may be produced as evidence, just like a written document.
10.3 Miscellaneous provisions
Force majeure or fortuitous event
The Seller cannot be held liable, either contractually or extra-contractually, in the event of non-performance, temporary or definitive, of its obligations when it results from a case of force majeure or fortuitous event.
The following are particularly considered as such: the loss or destruction of the Seller's computer system, natural disasters, fires, floods, epidemics, acts of war, terrorism, strikes, lockouts, blockades, riots, power outages, Internet or telecom network failures, administrative decisions, or any other event reasonably beyond the control of the Seller.
This list is not exhaustive.
Unforeseeability
If, due to circumstances beyond the Seller's control, the performance of its obligations becomes impossible, more difficult, or significantly more costly, the Parties agree to negotiate in good faith an adaptation of the contractual conditions within a reasonable time to restore balance.
In the absence of an agreement within a reasonable time, either Party may terminate the contractual relationship without compensation.
Partial illegality
The potential illegality or nullity of a provision of these General Terms and Conditions does not affect the validity of the other provisions, unless there is a manifest contrary intention.
Headings
The headings used in these General Terms and Conditions are for convenience only and do not affect the interpretation of the provisions they refer to.
Non-waiver
The failure of either Party to exercise a right or to enforce a provision of these General Terms and Conditions shall not be interpreted as a waiver of that right or provision.
11. Privacy Policy and Cookie Policy
The protection of our Clients' personal data and the use of cookies on our Site are governed by specific policies.
The Client can consult this information in detail in the sections "Privacy Policy" and "Cookie Policy", accessible at the bottom of each page of the Site.
These documents specify in particular how data is collected, used, stored, and the rights the Client has in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).
To exercise their GDPR rights (access, rectification, erasure, objection), the Client can write to privacy@annathys.com.
12. Intellectual Property
All elements accessible on the Seller's Site - in particular texts, images, photographs, logos, brands, models, illustrations, videos, sounds, downloadable documents, graphic charters and navigation structures - are protected by copyright and, more broadly, by intellectual property law.
Unless prior written and express permission is granted by the Seller, the Customer is not permitted to modify, reproduce, copy, distribute, sell, rent, lend or create derivative works from, in whole or in part, the elements featured on the Site.
Unless otherwise expressly agreed, the price of the Products does not include any transfer or licence of intellectual or industrial property rights, in any form whatsoever.
13. Customer Review Policy
Customer reviews published on our Site come exclusively from Consumers who have actually made a purchase.
They aim to provide useful information to other Consumers and to contribute to the continuous improvement of our products and services.
13.1 Conditions for Publishing Reviews
Only Customers who have made a purchase on our Site can publish a review of the ordered product.
Reviews must relate to:
· the quality of the product,
· the conformity of the order,
· the purchasing and delivery experience.
Reviews must be honest, objective and respectful.
13.2 Moderation of Reviews
Submitted reviews are subject to prior moderation to ensure they meet our criteria.
The Seller reserves the right to refuse or remove any review that:
· contains defamatory, offensive, discriminatory or contrary to good morals statements;
· is unrelated to the product or service being reviewed;
· reveals personal data (name, address, information about a third party);
· is clearly false or fraudulent (e.g.: review without verified purchase);
· contains commercial solicitations, advertisements or links to other sites.
13.3 Publication and removal deadlines
Compliant reviews are generally published within a reasonable time after submission.
The Customer may request the modification or removal of their review by contacting customer service at the following address: info@annathys.com.
13.4 Liability and transparency
Reviews reflect only the opinion of their authors and do not engage the Seller's liability. No compensation is offered in exchange for positive reviews.
However, the Seller may offer unconditional incentives for the publication of a review (e.g.: participation in a draw, discount voucher usable without requiring a positive review).
13.5 Reporting abuse
Any Customer who believes that a published review does not comply with this policy may report it to the following address: info@annathys.com.
After verification, the Seller reserves the right to modify, hide or delete the relevant review if the report is justified.
14. Applicable law and competent jurisdictions
These General Terms and Conditions of Sale (GTC) are governed by and interpreted in accordance with Belgian law.
In the event of a dispute regarding the interpretation, execution or validity of these GTC or an order placed on the Site, the Customer is invited to contact customer service beforehand in order to seek an amicable solution.
This approach aims to prioritise dialogue and the peaceful resolution of disputes, in the interest of both Parties.
If no amicable agreement is reached within a reasonable time from the first complaint, the Customer has the option to resort to an extrajudicial dispute resolution procedure, notably via the European online dispute resolution platform (ODR) set up by the European Commission, accessiblehere.
This service allows Consumers in the European Union to submit an online dispute with a professional in order to find an amicable solution.
Failing an amicable or extrajudicial settlement, any dispute will be submitted to the exclusive jurisdiction of the courts of the judicial district of Liège.
This allocation of jurisdiction does not deprive the Customer of the mandatory rights they have under applicable legislation.